Frequently Asked Questions

Touring our apartments for rent in Denver is simple; you can either reach out through our online form, give us a call, or stop by in person during office hours. We’ll walk you through the next steps, schedule your visit, and answer any questions along the way.

When you’re ready to make your move at Acoma, our online application process guides you through each step. Start by visiting our Floor Plans page and selecting the layout that best fits your needs. From there, click “Availability” and choose the “Estimate your costs” option to view an estimated monthly total based on your selected unit, move-in date, and lease term. Finally, select “Apply Now” to continue through the secure online application.

To complete your application, you’ll be asked to submit a valid photo ID along with documentation that verifies your income. Most applicants provide their two most recent pay stubs as proof of income.

If pay stubs are not available due to self-employment, retirement, or another circumstance, the following forms of documentation may be accepted:

• Photocopies of the previous year’s tax return

• Financial statements prepared by a certified public accountant

• A letter from your employer or a job offer letter on original company letterhead

• Proof of trust income

• Income investment statements

• Grant documentation

• Proof of Social Security, retirement, or disability income

• Photocopies of the six most recent bank statements showing funds equal to one and a half times the rental obligation for the full lease term

To qualify for an apartment at Acoma, applicants must have verifiable income equal to two times the monthly base rent.

At Acoma, we offer a range of lease term options to suit different needs, with terms available from 3 to 15 months. Depending on lease expiration timing, the maximum lease length may occasionally be limited to 12 months. Please note that shorter-term leases are priced higher than longer-term lease options.

To help maintain a comfortable and well-managed community for all residents, subleasing is not permitted at Acoma. However, residents are welcome to add roommates or additional occupants during their lease term, in accordance with community guidelines.

Yes, renters’ insurance is required for all residents at Acoma. Policies must include a minimum of $300,000 in personal liability coverage with a maximum deductible of $500. Acoma Owner MetLife LLC must be listed as an additional insured, and all residents must be named on the policy. To complete the process, an insurance declaration is required at the time of move-in.

When it’s time to renew your lease, renewal offers are sent to residents by email and delivered as a physical letter to the front door of the apartment. Once you’ve reviewed the offer and selected your preferred lease length, you can choose and sign your renewal directly through the resident portal.

At this time, Acoma does not offer affordable housing options. If you have questions about availability or would like assistance finding the right apartment, our leasing team is happy to help.

Yes, there is a $35 application fee per applicant. A $250 administrative fee is collected at move-in, along with prorated rent. These help ensure everything is in place for move-in.

At this time, Acoma does not offer move-in assistance services. Residents are welcome to coordinate their own moving arrangements, with access to the community’s designated entry points to help make move-in day go smoothly.

We encourage residents to decorate their apartments and hang photos to make the space feel like home. For any major modifications, written approval from the property management team is required before changes are made.

We know that plans can shift over time. If you need to break your lease, a 60-day notice to vacate is required. Residents will be responsible for a lease break fee equal to two times the monthly rent, along with repayment of any upfront concessions received at the time of move-in or renewal.

A written 60-day notice to vacate is required before moving out.

We aim to make the move-out process as clear and organized as possible. Completing the steps below will help everything go smoothly. Before moving out, please be sure to:

• Reserve the freight elevator for your move-out day.

• Share your forwarding address with the Leasing Office.

• Contact Xcel Energy to confirm your move-out date and avoid post move-out utility charges.

• Schedule a walk-through with our maintenance or office team.

• Remove all personal belongings from the apartment to prevent any removal fees.

• Return all access control remotes and fobs to the Leasing Office rather than leaving them inside the apartment.

Once your move-out is complete, you’ll receive an itemized final account statement. Any refund owed will be sent by check to your last known address within 60 days.

Security deposit refunds are typically processed within 60 days or less after move-out.

The standard security deposit at Acoma is $500 with approved credit and is collected on the day of move-in. For conditional credit approvals, a refundable security deposit of $1,000 may be required, or a cosigner may be accepted in place of the higher deposit.

No, utilities are not included in the rent and are billed separately to each resident.

Residents at Acoma can access Wi-Fi service through Groove.

You can conveniently pay your rent online through your Resident Portal.

A technology fee is expected to be added in 2026, and additional information will be provided closer to that time.

Yes, parking is available at Acoma. Garage parking is offered at $150 per vehicle for an unreserved space, or $225 per vehicle for a reserved parking spot.

Overnight guests are welcome at Acoma. Guests visiting the community may park on the first floor of the garage with the purchase of a visitor pass through ParkM. QR codes are displayed in the parking area for easy access.

Yes, we currently offer four EV charging stations. For added convenience, we’re also scheduled to add 14 additional charging stations in February 2026.

You can submit maintenance requests through your resident portal or by calling the leasing office. Our team takes each request seriously and works to address concerns with care and attention.

Our team strives to address maintenance requests within 48 hours of submission. While response times may vary based on the nature of the concern, each matter is approached with care and consideration.

Yes, pets are welcome at Acoma, and we’re proud to be a pet-friendly community. Our apartments are designed to accommodate everyday living for both residents and their pets.

Yes, a refundable pet deposit of $300 per apartment is required, with a maximum of two pets per home. In addition, a monthly pet rent of $35 per apartment applies.

To help support a comfortable and well-managed community for all residents, certain dog breeds are restricted at Acoma. Restricted breeds include Akitas, Alaskan Malamutes, American Staffordshire Terriers, Bull Mastiffs, Chow Chows, Doberman Pinschers, German Shepherds, Huskies, Mastiffs (any variation), Pit Bulls, Presa Canarios, Rottweilers, Wolf hybrids, and Russian Bear Dogs.

Acoma is planning to introduce a dedicated on-site pet spa, scheduled to open in 2026. This upcoming amenity reflects our continued focus on creating a thoughtfully designed, pet-friendly community.

Our community amenities are designed to complement life at Acoma, with spaces to stay active, connect with neighbors, and enjoy time at home.

Amenities available to residents include:

• A new fitness center

• A renovated theater and co-work lounge

• Conference rooms

• A coffee bar and resident printer

• Common-area Wi-Fi access

• A resident lounge

• A year-round pool and hot tub

• Two outdoor fire pits

• Five BBQ grills on the amenity deck

• A kegerator and TV in the 6th-floor sky lounge

• A pet spa (coming early 2026)

• A bike wash station (coming early 2026)

For a closer look at what our community offers, view our full list of amenities.

Yes, every home at Acoma includes an in-home washer and dryer, so laundry fits easily into your day without the need for shared facilities or off-site trips.

Yes, bike racks are available in our garage, making it easy to keep your bike secure and ready when you need it.

Yes, the apartments at Acoma support high-speed internet access to help you stay connected at home.

Your packages are delivered to our controlled-access package room, making it easy to pick them up while keeping deliveries secure.

At Acoma, we offer 79 distinct floor plans across one- and two-bedroom apartment layouts, giving you a wide range of options to find the right fit. You can view all available residences and see layout details on our Floor Plans page.

At this time, Acoma does not offer virtual tours. However, you’re welcome to browse photos and videos of select apartment homes in our photo gallery, and when you’re ready, we’d be happy to help you schedule an in-person tour.

Furnished apartments aren’t currently available at Acoma, but we’ve partnered with a Denver-based furniture and home goods rental service to support a smooth move-in experience. Our leasing team can share more details and help you learn more about this option.

Yes, we offer monthly resident events that create opportunities to connect with neighbors and enjoy life at Acoma. Residents also have access to two live fitness classes each month.

Acoma does not have designated quiet hours. However, we encourage residents to be considerate of noise levels to help maintain a comfortable environment for everyone.

Noise concerns can be reported by contacting the concierge or the 24-hour courtesy patrol dispatch team. These options are in place to help support a comfortable living environment for everyone.

Acoma is conveniently located near a variety of educational options, offering access to a variety of schools and universities throughout the Denver area.

Nearby K–12 schools include:

• Eagleton Elementary School

• Denver Center for International Studies

• Colorado High School Charter

• West High School

Our community is also close to several higher education institutions, including:

• University of Colorado Denver

• Colorado State University

• Metropolitan State University of Denver

• Regis University

• Denver College of Nursing

Located in Denver’s Golden Triangle, Acoma places you close to some of the city’s most well-known cultural destinations, including Civic Center Park, the Denver Art Museum, and the History Colorado Center. The neighborhood blends residential streets with art galleries, dining, green spaces, and seasonal events.

Transportation options are easy to access, with the Civic Center RTD station nearby offering light rail service to downtown Denver, the airport, and surrounding areas. Residents also enjoy a bike-friendly setting, access to the Cherry Creek Trail, and convenient connections to I-25 and I-70 for commuting throughout the city.

Our community is entirely non-smoking to help maintain a welcoming and comfortable living environment.